Privacy Policy

Your privacy is very important to us. This Privacy Policy explains how we handle your personal data when you use our web app. We are committed to transparency and compliance with applicable data protection laws.

1. Data Controller

The data controller responsible for processing your data is RAX AI & IT-Solutions L.L.C., located at Linda Premium, Rr. Behar Begolli, Nr. 1 Hy. 2, Prishtina 11000. For any questions or concerns about our data processing practices, please contact us via info@vetebacin.com.

2. Scope of Data Collection and Processing

Our web app is designed solely to process text-based queries that users input directly. We do not process images, audio, or video content. The data we collect is strictly limited to the text you provide when interacting with our service. Text inputs are not stored; they are only temporarily processed to provide real-time responses.

2.1 Technical Information

To optimize user experience and ensure app functionality, our app may collect non-personally identifiable technical information, such as:

• - Browser type and version
• - Operating system
• - Date and time of access
• - Anonymized IP address

This information is not used to personally identify any user and is solely for internal analytics and security purposes.

3. Purpose and Legal Basis of Data Processing

We process personal data in compliance with data protection laws. Data is processed for the following purposes:

• Service Provision: To provide relevant and accurate responses to user inputs.
• Performance Improvement: To analyze app performance and improve functionality.
• Security: To monitor for any suspicious activity or unauthorized access.

The legal basis for this processing is the necessity of providing our services as agreed upon with you when using the web app. For data analytics and security, our legitimate interest is to enhance our service and ensure secure and reliable operation.

4. Data Retention and Deletion

Text data is not stored in our web app but is only temporarily processed and then discarded. Technical information is stored for a limited period to support performance analytics and security protocols and is deleted once no longer needed.

5. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Security methods include encryption, access controls, and regular security assessments. While no security measure can guarantee absolute protection, we continuously monitor and upgrade our security protocols.

6. Sharing and Disclosure of Data

We respect your privacy and do not sell, trade, or transfer personal data to third parties, except as required by law or as described in this policy. Your data may be shared with:

• Service Providers: Trusted third-party providers who assist in operating the web app under strict data processing agreements and confidentiality obligations.
• Legal Compliance: Authorities or regulatory bodies if legally required or necessary to respond to a legal request or protect our rights.

7. International Data Transfers

As our company and data processing systems are located outside of Kosovo, it may be necessary to transfer your data to other countries for storage and support purposes. In such cases, we ensure appropriate safeguards are in place, including data protection agreements, to maintain a high level of data protection.

8. User Rights

You have several rights under data protection laws, which you may exercise at any time:

• Access: Request access to personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of data that is no longer necessary for processing.
• Restriction of Processing: Request limited processing of your data under certain circumstances.
• Data Portability: Request a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact us via info@vetebacin.com. We will respond in accordance with applicable legal requirements.

9. Changes to the Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our data practices or regulatory requirements. Any significant changes will be communicated via the web app, and the updated policy will be accessible on this page.

10. Contact Information

If you have any questions about this Privacy Policy or our data processing practices, please contact us:

• Email: info@vetebacin.com
• Address: Linda Premium, Rr. Behar Begolli, Nr. 1 Hy. 2, Prishtina 11000

Last Updated: 28.10.2024